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TERMS OF USE GUEST

  1. General

Nenda AB (reg. no. 559156-6590) ("Nenda") is an internet-based service ("The service") that gives you as an individual user ("customers") an opportunity to access, for a limited period of time, for personal consumption, single, or packages of several, films, TV series, TV channels and other audiovisual entertainment ("The material") which, from time to time, is made available (i) for streaming via the Nenda streaming platform ("The platforms"In order for the Customer to access the Service, the Customer must accept these Terms of Use ("Terms of use"In order for the Customer to have access to the Material, the Customer must order the Material via the Platform and make payment for selected parts of the Material in the manner set out in the instructions in the Platform and in the Terms of Use, and Nenda must receive confirmation that payment has been made for the selected Material.

The Terms of Use, together with any other terms and conditions specified in the provision of the Materials via the Platform, constitute the agreement between Nenda and the Customer for the use of the Service, including all features and Materials ordered by the Customer in connection therewith ("The agreement").

When ordering Material via the Service, the Customer has access to the selected Material on the recipient unit where the order was placed for the time period stated in the order.

  1. Prices and payment

For selected Material, the Customer shall pay the fee applicable at the time of the order. The applicable fees for the Material included in the Service are set out in the price list available on the Platform. The price list may be amended from time to time. All fees are stated including VAT and in Swedish kronor (SEK).

Payment for the selected Material is made in connection with the Customer's order of the Material by deducting the relevant fee from the payment card provided by the Customer, by Swish or value code or other payment method used for the Service. It is only possible to order the selected Material if the payment method used contains sufficient funds to cover the fee payable for the selected Material. The payment methods that can be used are shown on the Platform where the order can be placed. The Customer should note that any fees and additional conditions may apply to the use of certain payment cards. Information on the content of such conditions is not provided by Nenda.

  1. Right of withdrawal

The Customer's order of Materials under the Agreement is subject to the Distance and Off-Premises Contracts Act (2005:59). This means, among other things, that the Customer has the right to withdraw an order for Material under the Agreement without giving any reason (right of withdrawal) within 14 days of the Customer receiving confirmation of its order (withdrawal period). In order to exercise the right of withdrawal, the Customer must notify Nenda's customer service before the expiry of the withdrawal period that the Customer wishes to withdraw from the order (it is sufficient that the Customer's notification has been sent before the expiry of the withdrawal period). The Customer can also use the standard form produced by the Swedish Consumer Agency, which is available on the Swedish Consumer Agency's website (www.konsumentverket.se).

Please note that the right of withdrawal is limited. If the Customer starts viewing the ordered Material, the Customer agrees that Nenda will start fulfilling the delivery even if the withdrawal period has not expired. The Customer acknowledges that he/she has no right of withdrawal from the time when the Customer starts viewing the Material.

If the Customer withdraws an order on the basis of the right of withdrawal, Nenda will refund without deduction what the Customer has paid for the Material covered by the relevant order. The refund will be made without undue delay and in any event no later than 14 days from the date on which Nenda was notified of the Customer's decision to withdraw from the order.

  1. Use of the Service etc.

All intellectual property rights in the Service and the Materials are held by Nenda or its licensors and this Agreement does not transfer any rights to the Service or the Materials to the Customer.

Nenda only grants the Customer a non-exclusive, limited and non-transferable right to use the Service, and the Material included in the Service, in the manner and for the period set out in these Terms of Use. The Customer is responsible for ensuring that the Service is not used in violation of applicable laws and that the Service is used only for personal and private use.

The Material that the Customer accesses through the Service is protected by Swedish and international copyright legislation, and other applicable legislation. The Customer may not dispose of the Material in violation of copyright legislation, other applicable legislation or in violation of this Agreement. This means, among other things, that the Customer may not distribute or copy the Material, make the Material available to the public or use the Material for commercial purposes.

The Materials may contain content that is considered inappropriate for minors or that may be perceived as indecent or offensive. The parent or guardian who allows a minor to use the Service is solely responsible for determining whether or not the Materials are appropriate for the minor.

The Customer may not circumvent, remove, modify or otherwise affect the technology and/or security system used by Nenda to protect the Service.

The Customer's actions in violation of this section 6 shall always be considered a material breach of contract and entitle Nenda to immediately terminate the Agreement and suspend the Customer from using the Service without any obligation to repay any compensation paid. Such conduct may also result in liability for damages for the Customer.

Nenda also reserves the right to otherwise suspend the Customer from all use of the Service, without obligation to refund any compensation paid, in the event of a breach of this Agreement.

  1. Nenda's liability for errors in the Service

The nature of the Service means that disruptions, e.g. due to overload, network and/or other communication errors and/or problems, may occur which may mean that the Customer cannot access the Service or certain Material. The Customer also acknowledges and agrees that the Service, and Materials included in the Service, may be unavailable during interruptions for maintenance of the Service.

The Customer is aware that the Material made available through the Service has been produced at different times and with different technical conditions. The Customer therefore accepts that the content of the Service may be of varying playback quality, for example in terms of sound and image, and that it is provided "as is".

In addition to what is stated above, Nenda's liability is limited to errors in the Service that are due to Nenda or such third party that Nenda engages. For example, Nenda is not responsible for errors caused by equipment that does not belong to Nenda or such third party that Nenda engages.

In the event that Nenda's agreement with the rights holder is terminated, or if the access to Material purchased within the framework of the Service ceases for any other reason due to causes for which Nenda is responsible, the Customer is entitled to compensation, corresponding to the value of the Material that can no longer be used, in the form of a voucher that can be used to order other Material in connection with the Service.

Nenda is not liable for direct or indirect damages resulting from the use of the Service or the Materials or as a result of errors and omissions in the Platform unless otherwise expressly stated in these Terms of Use.

  1. Complaints

If the Customer considers that the Service is faulty, the Customer must, in order to invoke the fault, submit a complaint. Such a complaint is made to Nenda's customer service (contact details for the customer service and other contact details for Nenda are stated below.

When making a complaint, the Customer must provide certain information, e.g. which part of the Material the complaint relates to, the date and time of the defect, which commercial property the Customer was in, the Customer's contact details, a detailed description of the defect, etc. The Customer must also send the receipt for the fee paid for the Material to which the complaint relates or otherwise be able to prove its purchase.

  1. Dismissal

In addition to the above, Nenda may terminate the Agreement with immediate effect if Nenda (i) decides to close the Service in whole or in part, (ii) decides to materially change the Service and/or Materials or other content or (iii) has other reasonable grounds to terminate the Agreement. Termination of the Agreement by Nenda may be made by e-mail, telephone or information on the Website. In the event of such termination, Nenda will refund the part of the Customer's paid fee corresponding to the affected part of the Service that can no longer be used.

  1. Processing of personal data

When you register an account for the Service, you provide certain personal data

More information about how Nenda processes your personal data can be found in Nenda's Privacy Policy, which is available on Nenda's website, www.nenda.com.

  1. Cookies

A cookie is a small data file that is sent to and stored on the Customer's device when they use the Service. There are two types of cookies, permanent cookies and temporary cookies (so-called session cookies). Permanent cookies are stored on the Customer's device for a longer period of time, while session cookies disappear when the Customer closes the browser. If the Customer does not want to accept the use of cookies, the Customer can change the settings in their browser so that cookies are not allowed in whole or in part. Please note that parts of the Website or Service may cease to function or function less well if the Customer deactivates the function regarding cookies.

You can read more about the use of cookies in our cookie policy available on the Nenda website, www.nenda.com.

  1. Modification of the Contract, Service and Material and assignment of the Contract

Nenda reserves the right to change the Agreement, the Service and/or the Material included in the Service at any time. Notification of changes to the Agreement that are not of obvious benefit to the Customer will be provided by e-mail and may also be provided on the Website, which is why the Customer is advised to regularly update itself via the Website. If the Customer does not accept a notified amendment to the Agreement that is not of obvious benefit to the Customer, the Customer is entitled to terminate the Agreement in the relevant part with effect from the time the amendment enters into force. The Customer shall be deemed to have accepted the amendment to the Agreement, the Service and/or the Material included in the Service if the Customer does not inform Nenda within 30 days of the notification of the amendment that the Customer wishes to terminate the Agreement, or before that if the Customer continues to use the Service after the amendment has entered into force.

Nenda has the right to assign its rights and obligations under the Agreement to another party.

  1. Applicable law and dispute

Swedish law shall apply to the Agreement.

In the event of a dispute between Nenda and the Customer, the parties shall in the first instance attempt to resolve the dispute by agreement. If the parties cannot agree, the dispute may be settled by the General Complaints Board. However, a party always has the right to bring an action before a general court.

The European Commission offers a website to help dissatisfied customers resolve disputes, you can find it here: https://ec.europa.eu/consumers/odr/

  1. Customer service

Customers are welcome to contact Nenda's customer service for further information or support. Contact details for Nenda's customer service are available on the Website.

  1. Contact details for Nenda

Nenda AB

c/o SPWM SPECIAL CLIENTS SERVICES AB Box 7785

103 96 Stockholm

Sweden